Zone Privacy Policy: (Basic)

This Privacy Notice describes how Zone collects and processes your personal information through the Zone websites and applications that reference this Privacy Notice. Zone refers to an ecosystem comprising Zone websites (whose domain names include but are not limited to, mobile applications, clients, applets and other applications that are developed to offer Zone Services, and includes independently-operated platforms, websites and clients within the ecosystem. “Zone Operators” refer to all parties that run Zone, including but not limited to legal persons, unincorporated organizations and teams that provide Zone Services and are responsible for such services. “Zone” as used in this Policy includes Zone Operators.

This Privacy Policy applies to all platforms, websites, and departments of Zone and Zone Operators. By using Zone Services, you are consenting to the collection, storage, processing and transfer of your personal information as described in this Privacy Policy.

XTZ esports, registered at Craigmuir Chambers, Road Town, Tortola, VG

1110, British Virgin Islands, is the data controller for personal information collected in connection with provision of Zone services.

  • What personal information Zone may collect and process?
    • email address;
    • name;
    • gender;
    • date of birth;
    • home address;
    • phone number;
    • nationality;
    • device ID;
    • a video recording of you and a photographic image;
    • transactional information;
    • the Internet protocol (IP) address used to connect your computer to the Internet;
    • login, e-mail address, password and location of your device or computer;
    • Zone Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, and your settings preferences);
    • version and time zone settings;
    • transaction history;
    • Information from other sources: we may receive information about you from other sources such as credit history information from credit bureaus;
    • Information about your behavior: we may process information about you on your behavior and your activity for marketing and advertising purposes.
  • Why does Zone process my personal information?
    • Transaction services. We use your personal information to process your orders, and to communicate with you about orders and services;
    • Communicate with you. We use your personal information to communicate with you in relation to Zone Services;
    • We collect and process identity information and Sensitive Personal Data (as detailed in section 1) to comply with our Know Your Customer (“KYC”) obligations under applicable laws and regulations, and Anti-Money Laundering laws and regulations;
    • Provide, troubleshoot, and improve Zone Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Zone Services.
    • Fraud prevention and credit risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our users, Zone Services and others. We may also use scoring methods to assess and manage credit risks.
    • Improve our services. We process personal information to improve our services and for you to have a better user experience;
    • Recommendations and personalisation. We use your personal information to recommend features and services that might be of interest to you, identify your preferences, and personalise your experience with Zone Services;
  • Legal Basis for our use of personal information (EU and UK GDPR)
    • Our legitimate interests and the interests of our users when, for example, we detect and prevent fraud and abuse in order to protect the security of our users, ourselves, or others;
    • Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, and process payments.
    • Legal obligation; to comply with our legal obligations under applicable laws and regulations, and Anti-Money Laundering laws and regulations
    • Our legitimate interests and the interests of our users when, for example, we detect and prevent fraud and abuse in order to protect the security of our users, ourselves, or others;
    • Our legitimate interest to improve our services;
    • Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing your data for that purpose.
  • Can Children Use Zone Services?
    • Zone does not allow anyone under the age of 18 to use Zone Services.
  • What About Cookies and Other Identifiers?
    • We use cookies and similar tools to enhance your user experience, provide our services, and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are located in, the cookie banner on your browser will tell you how to accept or refuse cookies.
  • Does Zone Share My Personal Information?
    • Information about our users is an important part of our business and we are not in the business of selling our users' personal information to others. Zone shares users' personal information only as described below and with the subsidiaries or affiliates of Zone that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
    • Third party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analysing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers only have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws.
    • Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). Also, in the unlikely event that Zone or substantially all of its assets are acquired, user information will be one of the transferred assets.
    • Protection of Zone and others: We release account and other personal information when we believe release is appropriate to comply with the law or with our regulatory obligations; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of Zone, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
  • International transfers of personal data
    • Zone may transfer your data outside of the European Economic Area (“EEA”). Zone puts in place suitable technical, organizational and contractual safeguards (including Standard Contractual Clauses), to ensure that such transfer is carried out in compliance with applicable data protection rules, except where the country to which the data is transferred has already been determined by the European Commission to provide an adequate level of protection.
  • How Secure is My Information?
    • We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software.
    • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. Our security procedures mean that we may ask you to verify your identity to protect you against unauthorised access to your account password. We recommend using a unique password for your Zone account that is not utilized for other online accounts and to sign off when you finish using a shared computer.
  • What About Advertising?
    • In order for us to provide you the best user experience, we may share your personal information with our marketing partners for the purposes of targeting, modelling, and/or analytics as well as marketing and advertising. You may opt-out of sharing personal information with our marketing partners, unless we have a legitimate interest to do so.
  • What Information Can I Access?
    • You can access your information, including your name, address, payment options, profile information, and transaction history by reaching out to our support team.
  • What Rights Do I Have?
    • If you have any questions or objection as to how we collect and process your personal information, please contact .
    • When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time.
    • In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances, by contacting
    • Right to access: you have the right to obtain confirmation that your Data are processed and to obtain a copy of it as well as certain information related to its processing;
    • Right to rectify: you can request the rectification of your Data which are inaccurate, and also add to it. You can also change your personal information in your Account at any time
    • Right to delete: you can, in some cases, have your Data deleted;
    • Right to object: you can object, for reasons relating to your particular situation, to the processing of your Data. For instance, you have the right to object to commercial prospection;
    • Right to limit the processing: in certain circumstances, you have the right to limit the processing of your Data;
    • Right to portability: in some cases, you can ask to receive your Data which you have provided to us in a structured, commonly used and machine-readable format, or, when this is possible, that we communicate your Data on your behalf directly to another data controller;
    • Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter;
    • Right to define the instructions relating to the use of your personal data post mortem: you have the right to define instructions relating to the retention, deletion and communication of your Data after your death;
    • Right to lodge complaint to the relevant data protection authority.
  • How Long Does Zone Keep My Personal Information?
    • We keep your personal information to enable your continued use of Zone Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, and as may be required by law such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or as otherwise communicated to you.
  • Contact Information
    • Our data protection officer can be contacted at, and will work to address any questions or issues that you have with respect to the collection and processing of your personal information.
  • Conditions of Use, Notices and Revisions
    • If you choose to use Zone Services, your use and any dispute over privacy is subject to this Notice and our Terms of Use. If you have any concerns about privacy at Zone, please contact us with a thorough description, and we will try to resolve it. You also have the right to contact your local Data Protection Authority.
    • Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. If you do not agree with the revised content, you shall stop accessing Zone immediately. When an updated version of the Privacy Policy is released, your continued access to Zone means that you agree to the updated content and agree to abide by the updated Privacy Notice. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

Fees & Withdrawals

  • You acknowledge and agree that fees will apply when you use our Platform. Depending on the type of Trade you conclude on our Platform, we will charge a transaction fee or grant a transaction rebate, which will be deducted from or added to the value of the Trade. The applicable fees and rebates per Product and per type of Trade may be amended from time to time and are available on our Website.
  • You may withdraw your available Cryptocurrency from your Wallet, provided that:
    • your withdrawal request exceeds the minimum withdrawal requirement as communicated on the Platform;
    • your available margin balance remains sufficient to uphold your Positions. The fee for a withdrawal depends on the current state of the network of the Cryptocurrency. We are not responsible, nor liable, for any fees that may apply to your withdrawal request or otherwise alienate Cryptocurrency from your Wallet. Except as required by facially valid court order, we will not sell, transfer, loan, hypothecate or otherwise alienate or encumber Cryptocurrency in your Wallet unless specifically agreed with you.
  • You acknowledge and agree that fees will apply when you use our Platform. Depending on the type of Trade you conclude on our Platform, we will charge a transaction fee or grant a transaction rebate, which will be deducted from or added to the value of the Trade. The applicable fees and rebates per Product and per type of Trade may be amended from time to time and are available on our Website.
  • We may suspend a withdrawal request and/or limit your right to withdraw Cryptocurrency for a period of time, for instance, if we are required to investigate a request or suspect a violation of these Terms of Service, applicable law or other applicable terms, or to comply with the terms of any facially valid subpoena or other judicial order.

Risk Involved

The trading of goods and products, real or virtual, as well as virtual currencies, involves significant risk which you should be aware of. Prices do and can fluctuate on any given day. Due to such price fluctuations, you may increase or lose value in your assets (in part or in total) at any given moment. Any currency (virtual or not) may be subject to large swings in value and may even become worthless. There is an inherent risk that losses will occur as a result of buying, selling or trading any instrument on a market/platform. Cryptocurrency trading also has certain risks not shared with official currencies or goods or commodities in a market. Unlike most currencies, which are backed by governments or other legal entities, or by commodities such as gold or silver, Cryptocurrency is a unique and backed by technology and trust. There is no central bank that can take corrective measure to protect the value of Cryptocurrency in a crisis or issue more currency. Instead, Cryptocurrency is an as-yet autonomous and largely unregulated worldwide network. Traders put their trust in a digital, decentralized and partially anonymous system that relies on peer-to-peer networking and cryptography to maintain its integrity.

Cryptocurrency trading is susceptible to irrational/rational fluctuations or loss of confidence, which could collapse demand relative to supply in a variety of situations.

As there are derivatives being traded on the Website, there could be additional counter party risk. You should be aware that in/under extreme market circumstances, the Company may decide to partially or entirely close winning positions to be able to close losing positions. So, if bankruptcies in a session deplete the insurance fund, any further losses will be covered by profits made by traders on the platform on a pro rata basis. In such a case, all winning traders of a session would get taxed a percentage on their earnings to cover for other traders’ bankruptcies. You should note that the Company will only undertake such steps after the insurance fund is depleted.

Due to the nature of cryptocurrencies, there could occur situations where the Company also or in insolation, takes the step where contracts will be closed prematurely for platform integrity. Users of the platform are assumed to understand those risks.

You should be aware that there may be additional risks that the Company has not foreseen or identified in the Terms of Service.

Based on what we have identified as risks, the trading you will perform on the Website and the nature of cryptocurrency, you should carefully assess whether your financial situation and tolerance for risk is suitable for buying, selling or trading cryptocurrency.

The above is a non-exclusive list. Taking all of above into consideration, prior to using the Website for Cryptocurrency trading, you promise that you have necessary and relevant experience and knowledge to deal with cryptocurrencies and Blockchain-based systems, as well as full understanding of their framework, and are aware of all the merits, risks and any restrictions associated with cryptocurrencies and Blockchain-based systems, as well as know how to manage them, and are solely responsible for any evaluations based on such knowledge;

Representations and Warranties

Representations and Warranties of User:

By opening an account on the Website, you represent and warrant that:

  • You have accepted the Terms of Service;
  • You are at least 18 years of age and have the legal capacity to accept/agree to the Company’s Terms of Service;
  • You are the legal owner of the cryptocurrency you add to your account;
  • Using the services being offered through the Website, does not breach your home jurisdiction laws or any other applicable rules, laws and/or regulations;
  • You are aware of the risks in using the services provided by the Company.
  • The high volatility and risk of any cryptocurrency;
  • That you may lose all of the cryptocurrency in your trading account if the market moves against you or you lose;
  • That you are not/will not be involved or initiate any form of market manipulation, including spoofing orders or otherwise;
  • that the information or documents you provide are correct, genuine and up-to-date;
  • that the cryptocurrency withdrawal address you have provided is your own and that you have full control over this address.

Representations and Warranties of the Website:

  • The Company will provide market data to facilitate your use of the Website.
  • The Company makes NO WARRANTIES whatsoever about the timelines, sequence, accuracy, or completeness of the market data being provided, and you accept and agree that the Company and/or any of its affiliates/subsidiaries shall not be held in any away, liable for any inaccuracy, error, delay or omission resulting from your use of such market data.
  • The Company reserves the right to revise and/or discontinue any or all Website Services without prior notice to any of the users.
  • The Company makes no guarantee that the Website will be uninterrupted or error free. You should note that among other things, the operation and availability of the Website can be unpredictable and may from time to time be un-accessible. The Company is not in any way responsible for any such interference that prevents your access or use of the Website.


You agree to hold the Company, it’s subsidiaries and it’s executives harmless and indemnify the Company against any action by you or any third party that might have been harmed by your actions. You agree to indemnify and hold harmless the Company, its contractors, its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Company’s Website, including but not limited to your violation of the Terms of Service.

In no event will the Company, or its suppliers or licensors, be liable with respect to any subject matter of these Terms of Service under any contract, negligence, strict liability or other legal or equitable theory for:

  • any special, incidental or consequential damages;
  • the cost of procurement or substitute products or services;
  • for interruption of use or loss or corruption of data;
  • for any amounts that exceed the fees paid by you to the Company or it’s subsidiaries under the Terms of Service during the twelve (12) month period prior to the cause of action.
  • The Company shall have no liability for any failure or delay due to matters beyond its reasonable control. Neither of these provisions shall apply to the extent prohibited by applicable law.

Verification and Restrictions

  • The Company reserves the right at any time to verify your identity.
  • The Company may impose certain trading limits before you are required to supply additional personal information about yourself and your transactions.
  • By conducting business on the Website, you agree to cooperate with us in this process and to provide all documentation/information that we may require.
  • The Company shall have the right to restrict the trading activity of any account in which it is deemed necessary based upon suspicion of any trading activity that has breached any of the express or implied Terms of Service as listed herein. This restriction may also result in the cancelling of trades.
  • PLEASE NOTE that the Company is not responsible for any losses incurred by restricting trades, reversing or closing out trades early due to a suspected breach of the Terms of Service.
  • During any investigation of the conduct of your account, no trades, deposits or withdrawals will be allowed. At the conclusion of any investigation by the Company, the Company has the right to close out the account without providing any further explanation.
  • At any time, if the Company decides to close out your account, we will provide seven (7) days’ notice. You will then have seven (7) days to close out any outstanding positions. After seven (7) days, if the positions are not closed, the Company will take immediate action to close out the positions and return any remaining cryptocurrency to you at the address on record.

Limited Liability

Except as permitted to the maximum extent by applicable laws, in no event shall the Company, its directors, employees, agents, suppliers, resellers, service providers, or other users be liable for any direct, special, indirect, incidental, consequential, exemplary or punitive damages, including but not limited to damages for loss of use, loss of profits, loss of information, business interruption, revenue, or goodwill, whether on the basis of contract, tort (including but not limited to negligence), or otherwise arising out of the use or inability to use the Website, or mistakes, omissions, interruptions, deletions, errors, defects, viruses, delays in operation or transmission or any failure of performance of the site or any information transmitted to the Company.

To the maximum extent permitted by applicable laws, in no event shall the aggregate liability of the Company, its directors, employees, agents, suppliers, resellers, service providers, or other users whether on the basis of contract, warranty, tort (including but not limited to negligence), product liability, strict liability, or other theory arising out of the use or inability to use the site, or mistakes, omissions, interruptions, deletions, errors, defects, viruses, delays in operation or transmission or any failure of performance of the Website, exceed the fees paid by you to the Company during the six (6) months immediately preceding the date of any claim giving rise to such liability.

If the Company is unable to perform the Website Services outlined in these Terms of Service due to factors beyond its control including but not limited to events (including force majeure events), change of law or change in sanctions policy, the Company will not have any liability to you with respect to the Website Services provided under these Terms of Service and for a time period coincident with the event.